Privacy & Terms.

Privacy Policy

Last updated: 6 June 2026

Boiler Boss is a trading name of Gas Boss Ltd. We take your privacy seriously and only ever ask for the information we genuinely need to quote for and carry out your boiler work. This policy explains what we collect through this website and when you get in touch, how we use it, who we share it with, and the rights you have over it.

Who we are

This website (boilerboss.co.uk) is operated by Boiler Boss, the boiler specialism of Gas Boss Ltd, run by Chris Hargreaves and based in Ramsgate, serving Thanet and East Kent. For anything to do with your personal data we are the ‘data controller’. You can reach us any time at chris@boilerboss.co.uk or on 07888 864522.

The information we collect

We keep this to a minimum. Depending on how you contact us, it may include:

• Details you send through our quote form: your name, phone number, postcode, the service you’re after, and any message you add.
• Details you give us by phone or email: your contact details and whatever you tell us about the job.
• Job and property information: notes about your boiler, system and property that we need to quote accurately and work safely.
• Basic technical information: when you load the site your browser automatically shares things like your IP address and device or browser type. Our website host uses this to serve the pages and keep the site secure.

We don’t knowingly collect information from children, and we never ask for more than the job requires.

How we use your information

We use your information to:

• reply to your enquiry and give you a quote;
• arrange, carry out and follow up on your boiler installation, repair or service;
• keep proper records of the work we’ve done, including the gas safety records we are required to hold;
• contact you about your job, a booking, or a service that’s due; and
• meet our legal, insurance and tax obligations.

Our lawful bases for this are: taking steps at your request before entering a contract and then performing that contract; our legitimate interest in running the business well; your consent where you have given it; and compliance with our legal obligations. We don’t use your details for unrelated marketing, and we never sell your data.

Who we share it with

We don’t sell or rent your information to anyone. We do rely on a small number of trusted providers to run the business, and they only process your data on our instructions:

• LeadConnector (HighLevel): receives and organises the enquiries you send through our website form so we can respond and keep track of your job.
• Vercel: hosts this website and processes the basic technical data needed to deliver the pages securely.
• Google Fonts: the site’s fonts are served by Google, so your browser requests them from Google when the page loads.
• Meta (Facebook and Instagram): we run the Meta Pixel on our website (see ‘Cookies and tracking’ below), which shares limited information about your visit with Meta so we can measure and improve our advertising.

We may also share information where the law requires it, or to establish, exercise or defend legal claims. Each provider above operates under its own privacy terms.

Cookies and tracking

We keep tracking to a minimum and only use what we need to run the business and our advertising. The cookies and similar technologies on this site fall into two groups:

• Essential: the things the site needs to work and to be served securely, such as our website host and the quote form. These don’t track you across other websites.
• Advertising and measurement: we use the Meta Pixel (from Meta, the company behind Facebook and Instagram) on our website. It sets cookies and collects information about your visit, such as the pages you view and the actions you take, and shares this with Meta. We use it to measure how well our Facebook and Instagram adverts are working, to understand what people do after clicking an advert, and to reach people who might need our services. We don’t use it to personally identify you to us. We only load the Meta Pixel after you accept cookies on the banner shown when you first visit the site, and you can decline it there, in which case the pixel is not loaded.

You can control or block cookies through your browser settings, and you can manage how Meta uses your information from the advert preferences in your Facebook or Instagram account. Blocking cookies may stop some parts of the site working as intended. Meta processes the pixel data under its own terms, which you can read in Meta’s Privacy Policy. If you reach us from a Google advert, Google may likewise use its own cookies under its own policies. See also the notice at the foot of every page.

How long we keep it

We keep your information only for as long as we need it. Enquiries that don’t turn into work are cleared in good time. Where we do carry out work, we keep customer and job records for as long as necessary to support any guarantee and to meet our legal, gas safety, insurance and tax obligations, after which they are securely deleted.

How we protect it

We use reputable providers and reasonable technical and organisational measures to keep your information safe. Anything you send through the website is transmitted over an encrypted (HTTPS) connection. No method of sending information over the internet is ever completely secure, but we take care to protect what you share with us.

Your rights

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you have the right to:

• ask for a copy of the personal information we hold about you;
• have inaccurate information corrected;
• ask us to delete information where there is no good reason for us to keep it;
• object to, or ask us to restrict, how we use it; and
• withdraw any consent you have given, at any time.

To exercise any of these, just email chris@boilerboss.co.uk and we’ll help. If you are ever unhappy with how we have handled your data, you can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will appear on this page with a new ‘last updated’ date above.